For us, the biggest difference of working with Ikost is this: when we raise a problem, the answer is never 'it can't be done' but 'how do we do it'. This solution-driven approach played a big part in Heryerbitki reaching its current scale.
Admin Panel
The whole operation in one panel.
From the moment an order lands to its e-invoice, from the product card to the ad report, every job in one place. 120+ ready features, role-based permissions for your team and a help centre built into the panel.
Modules
A whole e-commerce day, section by section.
Every module uses the same data: the customer on the order screen is the customer in the reports; the product in a campaign is the product in the catalogue.
Order Management
Same-day, cargo and all orders in one list; status updates, bulk actions, card message and slip printing, photo approval, per-order customer messaging.
Products and Catalogue
Product types and VAT, variants, stock and prices, category management, unlimited cross filters, badges, bulk discounts, personalised fields.
Delivery and Cargo
Delivery zones, time slots and cut-off hours, special days and closed dates, cargo calendar, Yurtiçi Kargo and DHL integrations, automatic cargo status.
Payments and Invoicing
25+ providers via Ikost Payment, BIN-based instalments, smart routing, partial refunds, bulk e-invoicing (Uyumsoft), bank transfer.
Campaigns and Loyalty
Discount vouchers, tiered campaigns, cart add-on products, abandoned cart reminders, app-only campaign codes, wallet.
Marketing
Rule-based segments, e-mail + SMS + push campaigns, consent and IYS, web push, delivery log, ad performance (Google Ads + Meta).
Customers
Member management, order history and analytics, reviews and ratings, communication consents, complaint management, AI-assisted chat (Enterprise).
Reports
Hourly, daily and monthly revenue; best sellers; category and brand; city / district / neighbourhood; member statistics; dealer performance; revenue by invoice date.
Design and Content
Drag-and-drop page design, ready themes, menu and footer, blog, pages, SEO and AI content generation, multilingual content.
Branches and Dealers
Branches, dealers and marketplace sellers; location-based order routing, automatic payouts, material requests and shipments, dealer app.
Notifications
E-mail and SMS templates, notification providers, push sending and scheduling, delivery log with failure reasons.
Security and Domain
DNS management, redirects, contract templates, clone-site protection, permission roles and the built-in help centre.
Order Screen
The order lands, a sound plays, production starts.
What happens after the order matters as much as what happens before it.
A new order appears in the list instantly and moves status by status: preparing, on the way, delivered. Every status change reaches the customer through three channels. Card messages and slips flow to the printer in bulk; photo approval is sent with one click; partial refunds and same-day cancellations are handled on the same screen.
- Same-day / cargo / all orders
- Status updates and bulk actions
- Bulk printing of card messages and slips
- Photo approval sending and result
- Partial refunds, line-item refunds, same-day cancellation
- Per-order customer messaging
Design Engine
Drag, drop, publish. Without a single line of code.
A professional e-commerce site: grab, move, update.
With the Ikost Design Engine you build your site block by block: header, slider, product list, banner. Drag and drop, edit instantly. Start from ready themes, work on a draft and publish when ready. The same design also feeds the mobile app's home screen. No agency, developer or coding knowledge needed.
- Drag-and-drop block editor
- Ready professional themes
- Create a draft, preview, publish
- Live (WYSIWYG) editing
- Auto-save and version history
- Mobile-friendly output; the app home uses the same design
Reports
The panel sees what the shop floor cannot.
Hourly, daily, monthly; city, district, neighbourhood.
Which time slot performs best, what sells in which neighbourhood, which best seller is running low on stock: the reports answer these questions with charts. Cancelled orders are excluded and payment methods are broken out separately. The Ad Performance report puts ad spend next to real orders.
- Revenue report (by order and by invoice date)
- Monthly, daily and hourly sales charts
- Best sellers (units and revenue) + live stock
- Sales analytics by city / district / neighbourhood
- Member order statistics and dealer performance
- Real ROAS: real orders against ad spend
Marketing
Sending everyone the same message is not marketing.
Rule-based segments, permission-based campaigns on three channels.
"Bought twice in the last six months but silent for thirty days" is a sentence; in Ikost it is a segment. You combine order, product, membership, channel and coupon criteria; what is saved is a rule, not a list, and the audience is recalculated when the campaign is sent. Messages go only to customers who opted in on that channel; consents are verified with one-time codes and recorded in IYS as opt-ins and opt-outs.
- Rule-based dynamic segments
- E-mail + SMS + mobile push in one campaign
- Consent verification and IYS integration
- Web push for visitors without the app
- Delivery log: status and failure reason for every message
- Ad performance: real orders against spend
Customer Stories
Let our customers speak for us.
Since the day we started working with Ikost, we have seen that we are working not just with a website infrastructure, but with a strong technology partner that helps us grow our business. Thanks in particular to the same-day ordering feature they developed, we became able to serve our customers much faster and reached a level where we can compete in our highly competitive sector. With the conveniences their infrastructure provides, advanced stock control systems and continuously developed features, we started to manage our operational processes more efficiently. These contributions played an important role in significantly increasing our sales and turnover. They were also with us when we moved to the dealer system during our growth. Thanks to their support in managing dealer operations digitally, making processes scalable and business development, they made important contributions to RoseBox's growth journey. They do not see their job as merely maintaining the existing system; they keep developing the infrastructure with new solutions. Their fast responses to issues, the solution-oriented approach of their technical support team and the developments they make in line with our needs make our business processes much easier. Today we see Ikovan & Ikost not just as a software provider but as a strategic business partner contributing to our growth. We wholeheartedly recommend them to companies looking for a reliable, innovative and long-term partner in e-commerce infrastructure.
The flower marketplace we started with Ikost has become the most important player in the sector today. My gratitude and thanks to Ikost for the support and development work.
FAQ
Questions about the panel.
Two panels, user counts, training and data migration.
Yes: the Store Panel (orders, products, campaigns, delivery zones, reports) and the Design Panel (page design, theme, site settings, marketing, payment providers). One login switches between them; the "which job in which panel" guide is in the Help Centre.
5 authorised users in the Pro plan, unlimited in Plus and Enterprise. Roles limit what each user sees; the same role can be assigned to several people.
We provide team training (onboarding) during setup. Afterwards, the Help Centre and support assistant built into the panel explain what every screen does and how to use it.
Yes; migrating product, category and customer data is part of onboarding. For order history and data specific to your current system we plan together in the call.
The panel is mobile-friendly in the browser. For dealers and branches there is also the Dealer Order Management app (iOS + Android).
Let's Talk
Try the panel with your own order.
In an online session we place an order in a sample store and watch it land in the panel, then follow production and delivery live.