Infrastructure, continuity and transparency.
The components of Ikost's infrastructure, protection layers and incident communication. Planned maintenance and unusual events are announced to customers through the support channels.
Monitored services.
Each component is monitored separately; one slowing down does not stop the others.
Websites (storefronts)
Next.js server-side rendering, CDN and smart cache; redundant publishing on multiple servers.
Admin panels
Store Panel and Design Panel; role-based access, single sign-on.
Ikost Payment
Payment flow, 3D Secure, provider connections and card-testing protection.
Mobile app services
App APIs, push notifications, live order tracking and OTA updates.
Notification services
E-mail, SMS and push queues; delivery log with failure reasons.
Data and backups
Server mirroring, nightly backups to a separate location and regular restore tests.
If the primary server goes down, publishing carries on by itself.
Redundant publishing, automatic failover, nightly backups, zero-downtime updates.
Your site is kept on several servers at once; if the primary stops responding, publishing switches automatically to the standby. Data is backed up every night to a separate location and restores are tested regularly. Releases are rolled out blue-green without downtime. Bot/DDoS and card-testing protection are always on.
- Redundant publishing in multiple locations
- Automatic failover
- Nightly off-site backups + restore tests
- Zero-downtime (blue-green) updates
- Bot/DDoS and card-testing protection
- CDN + smart cache
What happens if something goes wrong?
Detection
The infrastructure is monitored 24/7; health checks and automatic failover make the first response without waiting for a person.
Communication
If customers are affected, they are informed through the support channels. Planned maintenance is announced in advance and scheduled for low-traffic hours.
Resolution and permanent fix
The root cause is resolved; where needed a permanent measure is added to the infrastructure so the same issue cannot recur.
Experiencing a problem?
Reach our support team at +90 530 465 09 27 or info@ikost.com.