What people ask before deciding.
The most frequent questions about plans, onboarding, delivery, payments, the mobile app and support. If yours is not here, write to us; we reply within 1 business day.
Which plan, and what does it cost?
The scope of the Pro, Plus and Enterprise plans and how pricing works.
Pro, Plus and Enterprise. All plans share the same-day delivery infrastructure, Ikost Payment, the design engine, campaign tools and reports. Plus and Enterprise add the English version, currencies, smart payment routing, order photo approval and material management. Enterprise includes the native mobile app, unlimited dealers and users, two-stage approval, the wallet and AI-assisted customer chat.
The full list is in the comparison table on the Plans page.
Pricing is set by proposal according to your business model (single store, dealers, marketplace), product count and integration needs. Compare the scope on the Plans page and book an online session for a proposal.
Setup and commission structures vary by plan and are stated clearly in the proposal. Commissions are calculated on successful sales; amounts exclude VAT.
Yes. Moving from Pro to Plus or Enterprise happens on the same infrastructure; your site, data and panel stay the same and only the features are switched on.
Each brand runs with its own site and panel; for multi-brand structures we plan together in the session.
How do I go live?
Timing, data migration, domain, design and training.
It depends on your zone structure, product count and data migration; we give you a clear plan in the session. Setup includes team training and data migration support.
Migrating product, category and customer data is part of onboarding. For order history and data specific to your current system we assess together in the session.
Yes; you publish on your own domain and the SSL certificate is included. You manage your domain's DNS records from the panel yourself.
You start from ready professional themes and edit the storefront with the drag-and-drop design engine; during onboarding our team builds the first layout with you. No agency or coding knowledge is needed.
Team training is given during onboarding. Afterwards the Help Centre inside the panel (90+ articles) and the support assistant explain every screen; you reach our support team by e-mail and phone.
How does an order flow?
Same-day delivery, cargo, dealers, photo approval and tracking.
You define your delivery zones (neighbourhood, district, city), the delivery-day count and the time slots for each zone; cut-off hours are tiered by distance. The customer picks a location and sees only the products that can reach it and the slots that will really make it. See the Same-Day E-Commerce page for details.
Yes. Courier and cargo zones and products are kept separate; cargo orders follow the cargo calendar (weekend skipping, order cut-off). With the Yurtiçi Kargo and DHL integrations, tracking is shown to the customer automatically and cargo status updates itself.
Pro and Plus include 1 dealer/store; Enterprise is unlimited. Orders route to the right dealer by location, payouts are calculated automatically and dealers work with the iOS and Android app.
A photo of the product you prepared goes to the customer by SMS or e-mail; the customer approves or rejects with a reason. If the timer runs out the photo is auto-approved and the order never waits. In Enterprise, head office approves first, then the customer.
Every status change automatically sends SMS, e-mail and app notifications. Without an account, the customer looks up the order on the tracking page with the order number and e-mail; app users see a live tracking card on the lock screen.
Money, the app and your data.
Banks, app publishing, security, selling abroad and ad measurement.
Ikost Payment brings 25+ banks and payment providers under one standard; you define the provider in the panel. BIN-based instalments, 3D Secure, partial refunds and card-testing protection are in every plan; smart routing is in Plus and Enterprise.
In the Enterprise plan the native iOS and Android app is published on the App Store and Google Play under your brand and developer accounts; Ikost runs the release process. Content updates ship via CodePush without waiting for store review.
Your site is published redundantly on several servers with automatic failover if the primary stops responding; data is backed up nightly to a separate location. Bot/DDoS protection and clone-site protection are on by default. You own your data.
Yes. A multilingual site, multi-currency pricing, local payment providers and cargo abroad with the DHL integration; or same-day delivery in that country with the local branch/dealer model. See the Cross-Border page for details.
GA4 e-commerce and Meta Pixel come ready; server-side conversions (Meta CAPI, GA4 Measurement Protocol) keep measuring despite ad blockers. The Ad Performance report shows Google Ads and Meta spend next to real orders.
If your question is not here, write to us.
Use the contact form or book an online session; we reply within 1 business day.