Step-by-step guides from setup to peak day.
Getting-started and growth guides for Ikost customers. Detailed articles for every screen live in the Help Centre inside the panel; here are the roadmaps that plan the whole job.
Where to start?
Six guides, six roadmaps. The steps for each are below.
Moving to same-day delivery
Building your zone, day and slot table; cut-off hours, cargo calendar and special-day plan.
Building a dealer network
Zone-to-dealer mapping, payout rule, dealer app, photo approval and head-office reports.
Publishing the mobile app
Developer accounts, brand assets, push notifications and the install campaign.
Ad measurement
GA4, Meta, server-side conversions, UTM and the real ROAS report.
Peak-day preparation
Slot, stock, capacity and notification plan before Mother's Day and Valentine's Day.
Expanding abroad
Language, currency, payment provider, delivery model and multilingual SEO.
Moving to same-day delivery.
Zone, day, slot: the three columns of the calendar.
The quality of same-day delivery starts with the accuracy of the calendar the customer sees. This guide walks through the first setup in six steps, from delivery zones to notification templates; during onboarding our team fills in this table with you.
- 1. Define delivery zones by neighbourhood or district; give each zone a delivery-day count (0 = same day)
- 2. Enter time slots and the cut-off hour for each; earlier closing for remote zones
- 3. Split courier and cargo zones/products; set the cargo calendar (weekends, order cut-off)
- 4. Add special days and closed dates; define day-specific slot lists
- 5. Enable the location search box on the storefront; verify the calendar with a test order
- 6. Review the SMS, e-mail and push notification templates
Building a dealer network.
Bind zones to dealers, bind payouts to a rule.
When moving to a dealer structure, the most time-consuming jobs are zone-to-dealer mapping and the payout rule; both are defined once in the panel. The dealer app and the photo approval flow keep the head-office standard at every dealer.
- 1. Create dealer and branch records; assign delivery zones to each dealer
- 2. Define the payout rule; decide how cancellations and refunds behave
- 3. Give dealer staff role-based permissions
- 4. Have dealers install the Dealer Order Management app; send a test order
- 5. Enable the photo approval flow (head office + customer)
- 6. Review dealer performance reports weekly
Publishing the mobile app.
Your accounts, our process, the install campaign together.
The app is published under your brand and developer accounts; Ikost runs the store processes. After release the real work is getting installs and selling inside the app: the app link, QR code, smart banner and app-only campaigns are part of this guide.
- 1. Open your Apple Developer and Google Play developer accounts
- 2. Send the app name, icon and brand assets
- 3. Prepare your home layout in the design engine; the app uses the same layout
- 4. Send a test push once the notification setup is complete
- 5. Add the app link and QR code to the site, packaging and materials
- 6. Encourage installs with a first-order discount or an app-only campaign code
Ad measurement.
Not what the platform counts; the orders that really came in.
Ad platforms count their own conversions and the figure is almost always higher than real orders. This guide sets up measurement and ties budget decisions to the real-orders column.
- 1. Enter the GA4 measurement ID and Meta Pixel in the panel
- 2. Enable server-side conversions (Meta CAPI, GA4 Measurement Protocol)
- 3. Connect your Google Ads and Meta accounts to the Ad Performance screen
- 4. Use UTM parameters on campaign links; watch the channel breakdown
- 5. Decide budgets by real ROAS and cost per order
- 6. Bring ad-acquired customers back with segment and push campaigns
Peak-day preparation.
Not on the morning of Mother's Day; two weeks before.
Valentine's Day and Mother's Day are the busiest days of the year; every link in the order chain is set up in advance. The infrastructure scales with demand on peak days and is monitored separately; the operations side is prepared with this guide.
- 1. Define the special-day calendar and the day-specific slot list in advance
- 2. Draw up the stock and recipe/material plan; check sellability rules
- 3. Bring cut-off hours forward for remote zones; close zones if needed
- 4. Test the card message and slip printing flow and the photo approval timer
- 5. Review dealer and branch capacity per zone
- 6. Plan campaigns and notifications ahead; enable abandoned cart reminders
Expanding abroad.
Language, currency, payment, delivery: four decisions.
A new country opens in the same panel with four decisions. The operating logic you built in Turkey is preserved; only the rules change.
- 1. Add the target market's language; complete translations in the panel
- 2. Define the currency and exchange rate
- 3. Enable the local payment provider in Ikost Payment
- 4. Choose the delivery model: cargo with DHL or same-day with a local branch/dealer
- 5. Enable multilingual SEO and the Merchant feed
- 6. Set up segment-based multilingual campaigns
Detailed articles inside the panel.
For every screen: what it does, where it is, how to use it.
The Help Centre inside the panel covers the Store Panel, the Design Panel, the website and the mobile app in 90+ articles, organised by category and searchable. The support assistant answers your question from the articles. Every new feature ships with its article.
- Store Panel, Design Panel, Website and Mobile App sections
- Search by the name of the job: "coupon", "shipping fee"
- Every article has "Where to find it", "How to do it", "FAQ"
- Support assistant
- Content updated with every new feature
- Reference after team training
Beyond the guides, let's plan together.
In an online session we draw up the setup and growth plan for your own business model.